About Atlas
At Atlas, we’re reshaping the hospitality industry through automation, transparency, and operational efficiency.
Our flagship product, Atlas Direct Tips, streamlines tip management for businesses and employees, currently on track to move over $100M of tips from employers to employees by the end of this year. We’re expanding into a broader suite of tools to help operators run leaner, smarter, and more profitably.
Backed by N49P, Northside Ventures, Union Capital and other notable investors, we’re expanding our Customer Success team and looking for a Senior Account Manager who can help us scale and deliver exceptional value to our customers.
Responsibilities
Own the full customer relationship post-sale: onboarding, activation, training, support, and identifying upsell opportunities
Manage a portfolio of enterprise and multi-location hospitality operators across Canada and the U.S.
Lead complex client onboardings, including custom configuration, integrations (POS, payroll, scheduling), and change management across all units
Deliver onboarding sessions and advanced product training tailored to high-value customer needs
Build relationships with senior and cross-functional stakeholders to ensure buy-in and long-term alignment
Identify and execute on expansion opportunities across new locations, features, and service lines
Proactively manage account health and retention through regular check-ins, QBRs, and success planning
Use HubSpot and internal tools to track key milestones, usage, and risk signals
Collaborate closely with Sales, Product and Technical teams to improve handoffs, escalate blockers, and inform onboarding priorities
Mentor junior Account Managers through coaching, process reviews, and day-to-day support
Contribute to onboarding documentation, playbooks, and internal enablement as we scale our approach
What You’ll Bring
3–7 years of experience in Account Management, Customer Success, or Implementation in a B2B SaaS or Fintech company
Proven track record managing complex integrated platform implementations and cultivating long-term relationships with enterprise and multi-location clients.
Strong project management skills -> you thrive in cross-functional, fast-paced environments
Ability to lead and influence senior stakeholders with confidence and clarity
Familiarity with HubSpot or similar CRM tools
Excel/Google Sheets proficiency. Particularly with multi-site reporting or hospitality metrics
Ability to train and develop junior team members to strengthen overall team performance
Track record of optimizing onboarding processes and building scalable account management systems
Bonus: background in hospitality operations or experience working with restaurant and hotel operators
B2B SaaS & Market Experience
Experience supporting customers in a fast-paced, high-growth SaaS environment
Ability to manage onboarding and retention across complex organizations with multiple departments
Strong understanding of hospitality workflows: especially tip management, scheduling, and payroll
Comfortable working across time zones and adapting to client needs at scale
Nice to haves
Direct experience supporting enterprise hospitality brands or technology platforms
Knowledge of compliance and operational challenges in restaurant or hotel chains
Interest in training and developing junior team members
Enthusiastic about optimizing onboarding strategy and building scalable systems
Why join us?
Be a key part of a fast-scaling company changing the way hospitality teams operate
Take ownership of relationships with some of the most well-known operators in North America
Help shape the onboarding strategy and client success motion as we grow
Collaborate with a mission-driven, supportive team that values accountability and autonomy
