About Atlas
At Atlas, we’re reshaping the hospitality industry through automation, transparency, and operational efficiency.
Our flagship product, Atlas Direct Tips, streamlines tip management for businesses and employees, currently on track to move over $100M of tips from employers to employees by the end of this year. We’re expanding into a broader suite of tools to help operators run leaner, smarter, and more profitably.
Backed by N49P, Northside Ventures, Union Capital and other notable investors, we’re expanding our Customer Success team—and looking for an Account Manager who can help us scale and deliver exceptional value to our customers.
Responsibilities
Own the full customer relationship post-sale: onboarding, activation, training, support, and identifying upsell opportunities
Manage a growing portfolio of restaurant, hotel, and hospitality operators across Canada and the U.S.
Deliver onboarding sessions and product training tailored to each customer’s needs
Identify expansion opportunities, including upsells and cross-sells into new locations or product lines
Proactively manage account health and resolve issues before they become problems
Leverage HubSpot and internal tools to track usage, engagement, and churn risk
Collaborate with Sales and Product teams to provide feedback from the front lines
Share best practices and resources to ensure operators get maximum value from Atlas
What you'll bring
2–5 years of experience in Account Management or Customer Success in a B2B SaaS or Fintech company
Track record of building strong relationships with SMB and mid-market clients
Strong project management and communication skills—you can manage multiple accounts with speed and clarity
Familiarity with HubSpot or similar CRM tools
Excel/Google Sheets proficiency—especially around hospitality metrics or workflows
Bonus: background in hospitality operations or experience working with restaurant and hotel operators
What we're looking for
B2B SaaS and market experience
Experience supporting customers in a fast-paced, high-growth environment
Ability to navigate complex operators with multiple stakeholders
Understanding of hospitality workflows, particularly around tip management, scheduling, or payroll
Nice-to-haves
Direct experience with hospitality or hospitality technology accounts
Continuous learner enthusiastic about sales best practices and methodologies
Why join us?
Be a key part of a fast-scaling company changing the way hospitality teams operate
Take ownership of relationships with some of the most well-known operators in North America
Help shape the onboarding strategy and client success motion as we grow
Collaborate with a mission-driven, supportive team that values accountability and autonomy
